If you have any questions or complaints about the offer or our service, please contact Fides-shop customer service.

Fides-shop customer service can be reached by phone on 010-2043075 Monday to Friday from 09.00 to 17.00, excluding recognised public holidays. Or send an e-mail to

We aim to answer your question or complaint within 3 working days. Emails you send over the weekend will be processed on the first working day after the weekend.